Your privacy matters to us. This Privacy Policy explains how Professional Movers India Pvt. Ltd. collects, uses, stores, and protects your personal information when you use our website and services. Please read this policy carefully before submitting your information.
1. Overview
Professional Movers India Pvt. Ltd. ("we," "us," or "our") operates the website www.professionalmovers.in and provides relocation, packing, and moving services across India. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy applies to all personal data collected through our website, mobile application, telephone calls, email communications, and in-person interactions in connection with our services.
2. Information We Collect
We collect information you voluntarily provide to us as well as information automatically collected when you visit our website:
Personal Information You Provide:
- Full name, phone number, and email address
- Current and destination addresses for your move
- Move date, property type, and inventory details
- Payment information (processed securely via third-party payment gateways)
- Any special instructions or requirements you share with us
Automatically Collected Information:
- IP address, browser type, and operating system
- Pages visited, time spent, and navigation behavior on our website
- Referring website or search query that brought you to us
- Device type (mobile, desktop, tablet) and screen resolution
3. How We Use Your Information
We use the information collected for the following legitimate business purposes:
- To provide, manage, and complete your relocation service
- To generate and communicate accurate quotes and invoices
- To schedule and coordinate your move with our operations team
- To send service updates, booking confirmations, and delivery notifications
- To respond to your inquiries, complaints, or feedback
- To improve our website functionality and user experience
- To send relevant promotional offers (only with your consent)
- To comply with legal and regulatory obligations
- To detect and prevent fraud or misuse of our services
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Service Partners: We may share your contact and address details with our vetted local partners, transport contractors, and warehouse teams who assist in fulfilling your move.
- Payment Processors: Secure, encrypted payment data is processed by third-party gateways (such as Razorpay or PayU) who maintain their own privacy standards.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity with the same privacy protections.
All third parties we engage are contractually obligated to maintain the confidentiality and security of your data.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your browser that help us remember your preferences and understand how you use our website.
We use the following types of cookies:
- Essential Cookies: Required for basic website functionality. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to show you relevant advertisements. You may opt out at any time.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Secure, encrypted storage of customer records
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
As a user of our services, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data, subject to legal obligations.
- Right to Withdraw Consent: Withdraw your consent to marketing communications at any time.
- Right to Portability: Request your data in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at privacy@professionalmovers.in.
8. Data Retention
We retain your personal information for as long as is necessary to provide our services and comply with legal obligations. Typically, customer data is retained for a period of 5 years from the date of your last transaction, after which it is securely deleted or anonymized.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be communicated via email or a prominent notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: privacy@professionalmovers.in
- Phone: +91 88807 66000
- Address: Professional Movers India Pvt. Ltd., No.4/1, Sri Jagadguru Udaseen Rd, 4th Crs, Lalbagh Road, Bangalore - 560027,